Fred Beans

Hate Fred beans almost died last night because they didnt fix my transmission, the manager at Langhorne location John, argued with me instead of helping. Told me a rental car is $250 deposit and $45 a day, when I asked for a rental at my first appointment they said they didnt have any cars.

He also is trying to say they cant predict future problems but it was one of the problems I brought it in for on Feb 7th just to get my car 5 days later and no work was done on it and the part I said yes to fix, they never ordered it not until 3 days later and couldnt even give me a call to let me know like we agreed to, I had to drive back up a week later to find out the part came in. Then he doesnt have any available appointments until March 18th and comes back around full circle to me almost dying last night because my car was stuck in 4th gear.

Shoddy sign and out the door type sales at the Langhorne, PA dealership. Immediately after the deal was closed, and they had my money, I immediately felt like a burden when I called to ask why I didn't receive the 2nd key?

They tried to tell me the vehicle only had one key? I had to insist they pay for a new one to be made. If I was male, I'm pretty sure I would have been treated very differently. Both times I looked at the vehicle, it was dark and appeared to look fine.

Upon closer inspection, I could see that the dash and doors had a lot of unsightly scrapes and nicks. I also discovered a decent size of black stripping on the roof was missing, along with a small chunk of truck bed spray was gouged out. I now do not feel like my vehicle truly received the 172 (or whatever) point inspection. I worry that this vehicle will have costly repairs sooner rather than later.

Oh, and the brakes have been squealing since I left the lot.

I have already had it in to be looked at twice.

Each time they have said that everything is fine. Will never buy from this outfit again.

Beware of extra charges and being pressured by finance manager for unnecessary warranty! I was told their Total Care Package was included in the price of the vehicle by the sales person and the finance manager.

Ok cool.

Sounds great.

Get downstairs to the finance dept, and Scott the finance manager would not take no for an answer on purchasing extra warranty coverage that took my monthly payment to almost $100 extra a month! He even went as far as insulting my intelligence by saying most people understand things go wrong with their cars when I repeatedly had to tell him No I did not want the extra warranty.

To top it off, I get home and go over the paperwork and notice I was charged $3000 extra for the car! I call Scott and question these extra charges, and guess what? That total care package I was told was included in the price of the car, was actually $1995 extra!

When I questioned and threatened to bring the car back, he offered compensation for the package.

These are tough times for everyone. To be intentionally ripped off while doing business with, what I thought was a reputable company is alarming.

I have purchased 5 of my last vehicles at Fred Beans. I will I longer be doing business with them.

Will update when they make good on their promise.

First, I must say I was warned before dealing with Fred Beans and they have a reputation of unprofessionalism, rudeness, bias opinions about their customers and their "bait & switch tactics.

Unprofessional so called GM Finance Manager, J. Sweeney at Fred Beans Ford in Langhorne, was a little upset that we were paying cash for a vehicle with no additional coverages for tires, paint, GAP, etc...

and decided to increase the price of the vehicle when we were on our way down to purchase the car.

As I listened to this arrogant, unprofessional over talk my fiancé and proceed to tell him, you should have bought the car that day you were here....over and over again. I was floored at what I was hearing coming from a "GM". Your not typically going to buy a car the first day and wait a few days to get finances in order. We heard over and over, "not my problem, should have bought it the first day, it the beginning of the month, and our prices increase."

In closing, like many others, we were the victims of the "bait & switch".

Calls to corporate resulted in Dave....another GM, defending his arrogant GM FI manager. Social media is a wonderful tool and we intend on using it to the fullest.